Return Policy

Doesn't fit? Changed your mind? No Problem!

We have a 21 day return policy, which means you have 21 days after receiving your item to request a return.

Return Eligibility Requirements

To be eligible for a return, all items must be returned in their original, unused condition, exactly as received. This means:

  • Unworn and unused: Items must not have been worn, used, washed, or altered in any way.

  • Original manufacturer’s packaging: Items must be returned in their original manufacturer’s packaging, which must be intact and in resalable condition.

  • Tags attached: All original tags must remain attached to the item.

Items that do not meet ALL of these requirements will not be eligible for a return.

You must also provide your order number as proof of purchase. Please ensure your items meet all return requirements before sending them back.

Steps to an EASY return:

  • Step 1 Check the Exceptions section to ensure the item(s) meet the criteria.
  • Step 2 Email us at info@jumpsudbury.ca include your name, order number and item.
  • Step 3 We will respond with a Return Authorization Number (RA#).

           You are responsible for the cost of the return shipping to our store.

  • Step 4 Repackage the item(s), wrap the box / parcel or item then address the box and include the RA# on the outside of the parcel.

Jump! The Skate, Dance & Gymnastics Store

1338 Kingsway Blvd - Unit 2

Sudbury, ON P3B 0A3

RA# _________________

  • Step 5 Send the package via the carrier of your choice. COD is not accepted.
  • Step 6 Once the package has arrived in-store, it will be inspected and if approved, an email advising of the refund will be sent. Shipping fees to or from the customer are not refundable.

Exchanges  - Wrong size / colour / style ?

Please place a new order for the product wanted.

Exceptions

Our list of non-returnable items.

Some items cannot be returned. They are as follows.

  • Washed, worn, or altered products
  • Hang tag removed - we consider the garment worn
  • Original box missing
  • Sale, clearance and final sale items
  • Underwear, tights & socks
  • Earrings and hairpieces
  • Gift cards, gift certificates
  • Special orders or custom orders

Our short list of exchange-only items.

  • New figure skates: must be unworn and unmounted
  • Once worn, manufacturer’s warranty applies to figure skates
    • Note: Skater will be without skates until the manufacturer determines the warranty coverage

Defective or Damaged Products

We ask that you report the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging.  Contact us at info@jumpsudbury.ca and we will do our best to assist you.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets all of our return eligibility requirements. We will then notify you by email whether your refund has been approved or denied.

If your refund is approved, it will be issued to your original method of payment within 3–5 business days. Please note that additional processing time may be required for your bank or credit card company to post the refund to your account.

If you have not received your refund within 15 business days of receiving our refund approval notification, please contact us at info@jumpsudbury.ca, and we will look into the matter further.