Shipping, Return & Exchange

We know that it can be difficult to determine how a product will fit and feel like when looking at it online. At Jump! The Skate, Dance & Gymnastics Store we try to make our return policy as easy as possible for you.

If you are not satisfied you have the option to return, exchange or get a credit note for your product(s) if in unused/new condition, tags attached, boxed if applicable, within 14 days of purchase.

• We only ship within Canada. Street address is required for Purolator delivery (not Post Office Box numbers).
• *Free Shipping applies to Regular priced items.
• **Oversized items such as Rac n' Roll, Dream Duffel and Zuca are subject to a reduced shipping fee, unfortunately they do not qualify for free shipping.

Steps to Exchange a product purchased Online

Step 1: To facilitate an exchange, we recommend calling 1-888-566-1422.

Step 2: We will physically check that we have the product or look into special ordering it if possible!

Step 3: Return the product as indicated below.

Steps to Return a product purchased online

Step 1: Call 1-888-566-1422 or email info@jumpsudbury.ca for a Return Authorization Number.

Step 2: Repackage the item(s) in a box and seal it well!

Label exterior of box with our name/address and your Return Authorization number (Ra#):

RA# _________________

Step 3: Send it back to us via insured, prepaid regular Parcel Post (this allows you to track your parcel with Canada Post) or your carrier of choice with tracking. We cannot accept COD'S.

Step 4: Once the package has arrived back at our store, and it is verified that the criteria in the Limitations and Exceptions section have been met, we will issue a full refund minus the cost of shipping*.

Jump! The Skate, Dance & Gymnastics Store does not cover any return shipping fees, even on defective products.

Limitations and Exceptions – Non-Returnable Items

• Undergarments
• Special/Custom Orders
• Washed, worn or altered product
• Special occasion dresses & Suits
• Product(s) without receipt or proof of purchase
• Product(s) without tags or no longer in original box
• Product(s) not in the same condition as they were received
• Product(s) purchased at a discounted price are considered Final sale

Defective Products

We are not responsible for product defects as we do not manufacture the product we carry. If there is a problem feel free to contact us at info@jumpsudbury.ca and we will do the best we can on assisting you in the warranty claim.

Pricing Policy

We admit we do occasionally make mistakes, it is impossible to be perfect all the time. We reserve the right to refuse to fill an order if, as a result of a system or human error, our descriptions, images or prices are wrong. Remember if something sounds too good to be true, it most likely is. If you see something on the site that doesn’t make sense, send us an e-mail info@jumpsudbury.ca or give us a call 1-888-566-1422. We will explain it or, if it is wrong, correct it.

THANK YOU for choosing Jump! The Skate, Dance & Gymnastics Store.