Return & Exchange Policy

We know that it is very difficult to determine how a product will fit and feel like when looking at it online. At Jump! The Skate, Dance & Gymnastics Store we try to make our return policy as easy as possible for you. If you are not satisfied you have the option to return, exchange or get a credit note for your product(s) if in unused/new condition, tags attached, boxed if applicable, within 14 days of purchase

Exchanging a product?
To facilitate an exchange, we recommend calling 1-888-566-1422. We will physically check that we have the product or look into special ordering it if possible!

Returning a product purchased online?

Step 1: Call 1-888-566-1422 or email info@jumpsudbury.ca for a Return Authorization Number.

Step 2: Repackage the item(s) in a box and seal it well!

Label exterior of box with our name/address and your Return Authorization number (Ra#):

Jump! The Skate, Dance and Gymnastics Store

1338 Kingsway Blvd, Unit 2
Sudbury, ON P3B 0A3
 

RA# _________________

Step 3: Send it back to us via insured, prepaid regular Parcel Post (this allows you to track your parcel with Canada Post) or your carrier of choice with tracking. We cannot accept CODS.

Step 4: Once the package has arrived back at our store, and it is verified that the criteria in the Limitations and Exceptions section have been met, we will issue a full refund minus the cost of shipping*.

Limitation and Exceptions – Non-Returnable Items:

  • Undergarments
  • Special/Custom Orders
  • Washed, worn or altered product
  • Product(s) without receipt or proof of purchase
  • Product(s) without tags or no longer in original box
  • Product(s) not in the same condition as they were received
  • Product(s) purchased at a discounted price are considered Final sale

*Shipping Fees:
Jump! The Skate, Dance & Gymnastics Store does not cover any return shipping fees, even on defective products.

Defective Products:
We are not responsible for product defects as we do not manufacture the product we carry. If there is a problem feel free to contact us at info@jumpsudbury.ca and we will do the best we can on assisting you in the warranty claim.

Pricing Policy:
We admit we do occasionally make mistakes, it is impossible to be perfect all the time. We reserve the right to refuse to fill an order if, as a result of a system or human error, our descriptions, images or prices are wrong. Remember if something sounds too good to be true, it most likely is. If you see something on the site that doesn’t make sense, send us an e-mail info@jumpsudbury.ca or give us a call 1-888-566-1422. We will explain it or, if it is wrong, correct it.

THANK YOU for choosing JUMP! The Skate, Dance and Gymnastics Store.