Doesn't fit? Changed your mind? No Problem!

Most items may be returned within 21 days of purchase. 

Regular priced merchandise (Please check the exceptions section below)

  • Must be in original condition with tags & in unaltered packaging
  • Shipping is not refundable.

How to exchange or return an item

  • Step 1 Check the Exceptions section to ensure the¬†item¬†meets the criteria
  • Step 2 Email¬†info@jumpsudbury.ca¬†include your name,¬†order number and item
  • Step 3 A¬†Return Authorization Number (RA#) will ¬†be provided
  • Step 4 Repackage the item(s). Address the box and include the RA#

Jump! The Skate, Dance & Gymnastics Store

1338 Kingsway Blvd - Unit 2

Sudbury, ON P3B 0A3

RA# _________________

  • Step 5: Send it via prepaid Regular Parcel Post or your carrier of choice, include tracking. COD is not accepted.¬†
  • Step 6: Once the package has arrived in store, it will be inspected¬†and if approved, an email advising of the refund will be sent.¬†Shipping is not refundable.

Exceptions / Non-returnable & non-exchangeable items

  • Undergarments
  • Tights & Socks
  • Gift certificates
  • Hairpieces & Jewelry
  • Special/Custom Orders
  • Washed, worn, or altered product
  • Special occasion dresses & Suits
  • Product(s) without receipt or proof of purchase
  • Product(s) without tags or no longer in original box
  • Product(s) not in the same condition as they were received
  • Product(s) purchased at a discounted price are final sale
  • CLEARANCE items are a Final Sale and cannot be refunded
  • NEW FIGURE SKATES: Unworn and unmounted - Exchange within 21¬†days.
  • Once worn, no returns unless under manufacturer‚Äôs warranty (prior approval is required).
  • Warranty on Skates - Skater will be without skates until the manufacturer/supplier determines the coverage of the warranty.

Defective Products

Feel free to contact us at info@jumpsudbury.ca and we will do the best we can to assist you in claiming a warranty.